• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN Laptop - 15-ek0013dx
Microsoft Windows 10 (64-bit)

Starting this week Oct 23, my pc would randomly shut down. Like mid game it just turned off not blue screen.

 

After some research I read it could be the thermal paste on the cpu starting to dry up. So I took apart my laptop and sure enough the thermal paste was very dry. I replaced the paste and put the pc back together and it worked fine for an hour. It then blue screened and I got a boot device not found error.

 

I have tried starting the laptop and pressing f11, but when it gets to that menu it just restarts the pc. I can get into the BIOS menu and I have reset it to default. I have also gotten into the system diagnostic menu and ran a scan of the storage and there was no error. I am currently running a full diagnostic scan. But looking for other advice.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.