• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN by HP - 17t-an100 CTO
Microsoft Windows 10 (64-bit)

My Omen 17t-an100 laptop shut off suddenly while in use and will no longer power on. When the power button is pressed, the light next to the power cord port turns on and the light on the power button turns on for 5 seconds and off for 1 second in a repeating pattern. There is no other evidence of power- the screen stays off, there is no noise from any of the components powering on, etc. 

 

I tested the power adapter with a multimeter and it seems to be working still. I have been using the laptop without the battery because I’ve gone through two official HP batteries that have lasted for less than a year each. 

I don’t see any evidence of a short or any other component failure so I am looking to troubleshoot what might have happened as the laptop is out of warranty. 

Thanks!

1 REPLY 1
HP Recommended

Hello @chris_1111 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

Follow the HP standard procedures:

(1https://www.youtube.com/watch?v=sj6kYmT7GLs

(2https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
This video is updated https://youtu.be/wx8CS44fin4 In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to ...
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.