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10-24-2021 09:56 PM
Product: Omen 15
Operating System: Microsoft Windows 10 (64-bit)
Whenever I try to open the Omen Light Studio app, it opens for a few seconds, tries to load but always crashes. If I turn on keyboard lights, I get the wave pattern lighting but I don't have any way to edit it without using the app. (Can you change it by editing the json files at AppData\LightStudio? )
Here's what I have tried so far:
-Uninstalled and re-installed the Light Studio app.
-As mentioned in some other posts, deleted the above mentioned json files and restarted computer
None of these methods resolved the issue.
How do I get the app working again?
5 REPLIES 5
10-29-2021 03:08 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Did you make any changes to the settings of your PC prior to the issue?
- When was the last time it worked fine?
Keep me posted for further assistance.
I am an HP Employee
11-05-2021 12:05 PM
I hadn't opened the app for a long time honestly, so there were probably multiple windows updates and as I recall even a BIOS update (on 10-21-2021) done. As far as I remember, the app has been giving me this issue for the last 2 months at least. Right now, I am on the latest version of Windows with no pending updates of any kind.
11-06-2021 02:32 PM
Thank you for posting back.
I appreciate your efforts, If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Have a nice day ahead.
I am an HP Employee
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