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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎05-28-2020 03:04 AM - edited ‎05-29-2020 03:53 AM

HP Recommended
Product: HP Omen 17-w200nx
Operating System: Microsoft Windows 10 (64-bit)

My Laptop battery has not been charging completely for the past 1 month, during this quarantine time I have been gaming on this a lot (playing only Dota 2), i even tried to factory reset without loosing documents saved in it, it didn't help. This September my laptop will turn 3 years old. Kindly help, because now my laptop charges only upto 65%.

Also, some times it abruptly shutdowns even though there's more than 15% battery.

 

Kindly help

6 REPLIES 6

‎05-28-2020 01:07 PM - edited ‎05-28-2020 03:41 PM

HP Recommended

Hello,

When you boot the system, press F10 several times

BIOS menu will open

Look for "Battery Care Function " in the tab "System Configuration" and check it is set to 100 %

 

Or maybe you don't have the same BIOS menu as me and you don't have this option...

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‎05-28-2020 04:40 PM

HP Recommended

I did the BIOS menu as you said, the Battery care function was set at 100%.

BTW, when its plugged in, after it reaches 65% it shows plugged in, there is no charging shown at that percentage level, below it yes it is shown. Is that something to be worried about?

 

On a side note, is Discord bad for battery life? It's an software i installed after which this issue began i use to voice chat with my friends when i game. Now I have uninstalled it.

 

Thanks

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‎05-28-2020 04:50 PM

HP Recommended

I never heard discord was bad for battery life

 

Are your battery and AC adapter drivers up to date ? 

Check in the device manager, and in hp support assistant

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‎05-28-2020 04:57 PM

HP Recommended

Yeah the drivers are up to date.

I tried to check components by pressing F2 on booting, I did a Battery check and i got this code [Battery - Failed - 9BXPW1-8G4A4N-MFPUQJ-C0B203] I didn't understand that. What does this mean?

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‎05-28-2020 04:58 PM - edited ‎05-28-2020 05:02 PM

HP Recommended

You can also perform a battery Check:

 

Open HP Support Assistant. Click on My PC, and then click Tools and Diagnostics. Click HP Battery Check to start the test

 

You can also perform a test at the system boot : 

Press esc key several times, then go to System diagnostic, and run  Battery Test

 

(sorry I didn't see your previous reply)

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‎05-28-2020 05:17 PM

HP Recommended

I'm afraid I don't know what this means, but I think you should contact HP directly to report them this error code, as it may be important to solve your problem.

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