Omen by HP 600 Gaming Mouse not working

[Antwon]

I've been having the Omen by HP 600 Gaming Mouse for quite a while now. but now the mouse is not working. i have the 2017 version of the HP Omen Gaming Laptop. the laptop will not show that the mouse is plugged in. sometimes it will turn back on but it will admeditatly turn back off. i would really really really really like to know how i can fix this issue. i have already tried restarting my computer and it didnt work.

[Riddle_Decipher · Accepted solution]

@Antwon

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service (Like a Genie, however, without magic powers) 😉 

If you've not checked with an alternate mouse yet, I recommend you do, to confirm if this is either a hardware or a software issue,

That said, if the alternate mouse doesn't work either, you may want to reinstall the USB root hubs within the device manager and check if it works,

And if the alternate mouse works and yet the HP 600 doesn't, I suggest you install the latest drivers for your device: Click here to download and install it.

Let me know how that pans out

I will have a colleague follow-up on this to ensure it's taken care off,

as I need to know if the issue has been resolved, to get proper sleep at night.

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge, and have a great day Ahead!

[Antwon]

i have found out that it was the cord of the mouse itself. it was not the computer thank u for ur help 🙂

[Riddle_Decipher]

@Antwon

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute in identifying and leading you towards the solution.

Thanks for honouring us by accepting our post as the solution, as it helps the community grow.

I must say, it's been a genuine pleasure interacting with you,

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.