• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
HP Recommended

See if this will install before we contact HP.

HP PC HARDWARE DIAGNOSTICS...  http://ftp.hp.com/pub/softpaq/sp99001-99500/sp99221.exe

if that will not, try this one... https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97031.exe

 

Run the diagnostics for the full extensive tests for everything. Keep the laptop plugged in during that time.

IF it detects a hardware failure, you will at least have a better idea whats wrong.

HP Recommended

If they listen to you I will be really in debt to you, but I think all of them are running from problem with it. I got all documentation and conversation with hp support from my region and even got a screenshot of hp warranty when it was still under it, I got all the conversation from seller and bill. I was even willing to pay for warranty extension, just so I can be sure that nothing will happen, but they didn't even wanted to open it. Problem is that when I send it hp service it was there for a month, and when I sent it to Germany to seller it was there for a month, and when I get it back paf it is already september... And I already payed a 100€ just for shipping...

HP Recommended

Wooohoooo, everything passed smoothly. Tried to install omen command center from  microsoft store, and it works!

Thank you for your help, you Sir are a true legend!

HP Recommended

Well that's a relief. Glad its working now. Keeping fingers crossed it stays that way.

Let us know if there is something else we can help with.

Good luck.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.