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‎12-15-2018 12:54 AM - edited ‎12-15-2018 01:19 AM

HP Recommended
Product: Omen 17 ant
Operating System: Microsoft Windows 10 (64-bit)

Hi Community ,

1 weeks ago ı was buy the 17 Omen with rgb keyboard.Nowadays my ommen control center shows Cpu and Gpu Usage -1% but my memmory usage is ok there was no problem on ram .

How can ı fix it because ıt ıs very annoying for me. 

Thanks,

Best Regards.

omen.PNG

 Note : SS was taken after 10 min gaming and 1 min cooling after game.

 

UPDATE : I updated my graphics driver and now its ok but still ı dont know a solution for cpua.png

11 REPLIES 11

‎12-15-2018 05:17 AM

HP Recommended

Welcome to the HP Support Community  @Berk2

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop or printer???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

 https://support.hp.com/us-en/document/c03754824

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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‎12-15-2018 07:10 AM - last edited on ‎12-15-2018 12:29 PM by Retired

HP Recommended

OMEN by HP LAPTOP 17 inch

Serial :[removed]

17-an107nt

 

Bang & Olufsen

Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz

16GB Ram

GTX 1050 ti 4GB

256GB SSD + 2TB HDD

2018 model

RGB KEYBOARD

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‎12-15-2018 07:32 AM

HP Recommended

@Berk2

 

Try installing these updates:

 

Intel Chipset Installation Utility and Driver (Windows 10 v1809)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-17-an100-laptop-pc/20329829/mo...

 

Intel Dynamic Platform and Thermal Framework Client Driver (Windows 10 v1809)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-17-an100-laptop-pc/20329829/mo...

 

Intel Management Engine Interface (MEI) Driver (Windows 10 v1809)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-17-an100-laptop-pc/20329829/mo...

 

Reboot:

 

Then install:

 

OMEN Command Center SDK Package

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-17-an100-laptop-pc/20329829/mo...

 

Reboot:

 

Then make sure OCC is updated:

 

https://www.microsoft.com/en-us/p/omen-command-center/9nqdw009t0t5?&activetab=pivot:overviewtab

 

REO

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‎12-15-2018 11:24 AM

HP Recommended

@REO51ST

 

I have tried all what you said me but nothing changes still -1% usage.

This computer is very new like 1 week .

Please advise me to another solution ı want fix it immediately.

 

Best Regards

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‎12-15-2018 11:29 AM

HP Recommended

@Berk2

 

There are no "Advisories" that would help:

 

No other updates:

 

Since it is just a week old let me notify the Moderators and see what they think???

 

REO

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‎12-15-2018 11:35 AM

HP Recommended

How can ı show to moderators ?

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‎12-15-2018 11:50 AM

HP Recommended

@Berk2

 

They will contact you.

 

REO

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‎12-15-2018 11:54 AM

HP Recommended

Thank you for kind answers to me . 

I'm glad to met you .

Have a nice day .

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‎12-15-2018 12:29 PM

HP Recommended

@Berk2

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP.
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