cancel
Showing results for 
Search instead for 
Did you mean: 
danielu221
New member
1 0 0 0
Message 1 of 2
336
Flag Post

Omen crashes when playing games and when it is plugged in

HP Recommended
Omen 15 ce0xx
Microsoft Windows 10 (64-bit)

I have really similar issue like described here: https://h30434.www3.hp.com/t5/Gaming-Notebooks/Omen-laptop-crashes-when-playing-games/td-p/6505837 .

When I am using only battery video games work ok, but when I would like to play with plugged in AC adapter there is a problem - notebook is freezing and sometimes buzzing. Probably it is adapter issue/PSU or GPU. Here I also posted video with issue https://www.youtube.com/watch?v=2cLNoHcDuko . I updated drivers and cleaned fans with compressed air. I also ran HP Diagnostics and all tests passed. Any ideas what could it be ? 😞

Hey guys,I dont know what to do, my PC HP omen 15 GTX 1050ti is crashing after few minutes of playing video games (tried multiple games). I updated all drive...
1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
12,493 12,462 955 1,084
Message 2 of 2
Flag Post
HP Recommended

Hi @danielu221,

 

Welcome to the HP Support Community. 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, try updating BIOS

 

When a new BIOS update becomes available, HP Support Assistant can update your computer automatically. HP computers with Windows come with HP Support Assistant (HPSA) installed.

  1. In Windows, search for and open HP Support Assistant.

    If the app is not installed on your computer, download the latest version from the HP Support Assistant website.

  2. On the My devices tab, find your computer, and then click Updates.

  3. Click Check for updates and messages to get the latest updates.

  4. Wait while Support Assistant works.

  5. If a new BIOS update is available, click the check box next the BIOS update and any other updates you want to install, and then click Download and install.

  6. When HP Support Assistant finishes, close the tool.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation