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‎10-07-2022 10:14 AM

HP Recommended
Operating System: Microsoft Windows 11

Hello and greetings from Croatia.

I have hp omen laptop 15-dc0006nm and the problem is when i install windows 11. Everything is fine till the moment when windows install driver for mobile gtx 1060...then the screen went off , external monitor is off but when i press keyboard i hear windows sounds...so my question is ...my graphic card is dead or? 

I tried install win10 , win 11, original driver from nvidia site...and every time is the same...i have the picture untill i install graphic card driver. 

Can you help me? 

 

Category:
1 REPLY 1

‎10-07-2022 03:03 PM

HP Recommended

Hello @Ajdu5pm 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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