• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎10-07-2022 10:14 AM

HP Recommended
Operating System: Microsoft Windows 11

Hello and greetings from Croatia.

I have hp omen laptop 15-dc0006nm and the problem is when i install windows 11. Everything is fine till the moment when windows install driver for mobile gtx 1060...then the screen went off , external monitor is off but when i press keyboard i hear windows sounds...so my question is ...my graphic card is dead or? 

I tried install win10 , win 11, original driver from nvidia site...and every time is the same...i have the picture untill i install graphic card driver. 

Can you help me? 

 

Category:
1 REPLY 1

‎10-07-2022 03:03 PM

HP Recommended

Hello @Ajdu5pm 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.