Omen laptop OS will not boot after windows update

[Margaretmmb]

Have a Omen laptop (fairly new - 2020). Have had no issues. Windows updated a few days ago and the update also updated windows to 11. Ran fine for a day and a half. another update came through and after that would not boot up. Blue recovery screen with error 0xc0000185 - a required device isn't connected or can't be accessed. I figured reinstalling windows 10 was best bet. I have successfully done it on a Dell with Win 8.1.  However, on the Omen it is not working. After trying the install a couple times I am now getting a message about the operating system did not shutdown cleanly/Reconstructing Cache Metadata./Please do not interrupt this process. What do I need to do to fix this? 

[ub6424]

Hello @Margaretmmb 

Sorry to hear that you are having problems ...

To help you I need to know the product number (p/n) of your computer!

You will find this information on the back/rear of your computer printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer model, no sensitive data.

It is allowed to post in public, no problem.

[Margaretmmb]

The product number is 5VX31AV Is there any way to find out what edition of windows 10 was running before the update? Also if it's 64 or 32 bit?

I appreciate any help you can give me

[ub6424]

Windows Start > run command:

winver

[ub6424]

Your notebook model is not fully tested and HP certified for Windows 11 !

There are no software and drivers available for Windows 11

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-17-cb0000-laptop-pc/26122176/model/26122...

(1) Please use HP Cloud Recovery to reinstall your system with windows 10

Use another Windows computer (of a friend/neighbor) to be able to create the USB stick for your computer.

(2) Use different usb flash drives (usb 2.0, usb 3.0) to test

(3) Safeley remove the drive before use

https://www.howtogeek.com/685934/how-to-safely-remove-a-drive-on-windows-10/

(4) HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10
https://support.hp.com/us-en/document/ish_4374279-4216685-16

(5) Please report your results

[Margaretmmb]

I was able to  chat with a microsoft rep. Through that, I redownloaded win 10 using the 32 bit instead of the 64. It did start to load, however after seversl minutes I received an error stop code driver pnp watchdog. Is there anything I can do to fix this? I researched this error but all the solutions were for computers that you could access windows.