Omen pre-installed apps gone

[thatpal]

i just bought Omen 16 and the language was Chinese on my laptop and i did everything you could imagine to change the language and failed and i was left only with one option which was install windows again, after installing i lost all of HP and Omen pre-installed apps and programs such as Omen gaming hub and others that i can't tell what they were cause their name was written in Chinese.

now there is a folder in my C drive named Windows.old.000 that is about 50GB and i think it contains the previous installed files.  what can i do to get every thing back? i installed Omen gaming hub and it tells me it is not available in my region and my windows is not active too! why do you make such laptops without having the option to change the language?

[Dilip_18]

Hi@thatpal,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the OMEN 16.1 Inch Gaming Laptop PC. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Click for the HP Cloud Recovery Tool https://support.hp.com/si-en/document/ish_4511095-4511141-16

Hope this helps! Keep me posted. 

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