Omen16 Notebook does not allow use Thunderbolt 4 Type C port to external Monitor through Nvidia 3060

[DUgarte]

How can I use the Thunderbolt port with the Nvidia 3060. I try everything and is impossible. With Omen 15 is possible but not with Omen 16. It is a software problem or a hardware designe problem ? Tiene solución. (HDMI and Mini DP are used with other Monitors). Thanks.

[Nirvana_95]

Hi @DUgarte 

Welcome to the HP Support Community. 

I see that you are not able to connect your external monitor to Thunderbolt 4 Type C port through Nvidia 3060. We are here to look into it.

May I know from when are you facing this issue?

I would suggest you update the drivers on your system using the link here and check if you see any difference.

Also, please update Windows and let me know the outcome of it. Select Start > Settings > Update & Security > Windows Update , and then select Check for updates. If updates are available, install them.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[DUgarte]

Hi, thanks for your answer.

Yes, I done everything (last Nvidia drivers, Win 11 update,....)  and nothing happened.  The same problem. I tried with a notebook OMEN-15 and it works great. I need to use 3 external monitors with Nvida surround configuration and it is impossible.

Regards

Daniel

[Nirvana_95]

Thanks for your response.

Have you tried using the Thunderbolt 4 Type C port for other purposes like charging? 

Along with that, I would suggest you change the cable and check if the issue persists.

Let me know.

Thanks!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[DUgarte]

The USB-C port work without problem with the integrated Intel Graphic Card but it doesn't work with the dedicated Nvidia graphic card. The rest do everything !! It Charge and others. Regards

[DUgarte]

The cable works perfect. I proved different cables. 

[Nirvana_95]

Thanks for your quick response.

Could you please check if the NVIDIA card is showing up in the device manager under display drivers? If yes, could you try updating it?

Let me know.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[DUgarte]

Hi, yes the two cards appears in the device manager. I upgrade de Nvidia drivers to the last version. In additional I proved with Windows 10..

 

[DUgarte]

 

[Nirvana_95]

Could you please open Device Manager in your system and expand display drivers to check if there is anything.

Please keep me posted.