OneDrive problem can it be fixed

[GlennMc777]

My One-drive is not working and when I try to sign in to One-drive so that I can reset it back to running as normal or re-set up One-drive all I get is an error pop-up that says signing in to One-drive has been canceled, and it never finishes signing in. I have tried to do a simple rest of the One-drive program with the command: pasted below.

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset, but all I get is this message.

Windows cannot find C:\USER\ME345\AppData\local\Microsoft\DriveOne.exe make sure you have typed the name correctly and try again.

Again If I try to reset up OneDrive in the Windows security program, and it asks me to sign in to one drive to set things up, all I get is a pop-up that says signing in to One-drive has been canceled, and it never finishes signing in

Can I reset HPs full Windows 11 installation without deleting any important information on my laptop. Resetting everything just seems like it is all that I can do since the above reset command does not work, Any ideas anyone.

I do not want to delete any programs or files.

[Hawks_Eye]

Hi @GlennMc777 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for sharing the details, and I’m truly sorry you’re facing this OneDrive issue—it’s understandably frustrating when a tool you rely on refuses to cooperate, especially after multiple attempts to reset and reinstall.

Let’s walk through a clean, non-destructive way to restore OneDrive functionality without risking any of your files or programs:

 

1. Verify OneDrive Installation Path

The error message suggests OneDrive may not be installed correctly or its executable is missing. Let’s confirm:

• Open File Explorer and navigate to:
  C:\Users\<YourUsername>\AppData\Local\Microsoft\OneDrive
• If the folder is missing or empty, OneDrive may need a full reinstall.

 

2. Reinstall OneDrive Safely

You can reinstall OneDrive without deleting any personal files or programs:

• Download the latest OneDrive installer directly from Microsoft:
  Download OneDrive for Windows
• Run the installer and follow the prompts.
• After installation, restart your PC and try signing in again.

 

3. Check Windows Credentials and Permissions

• Open Settings > Accounts > Email & Accounts
• Ensure your Microsoft account is listed and active.
• Go to Settings > Privacy & Security > App Permissions > OneDrive
  • Confirm OneDrive has permission to run in the background.

 

4. Clear OneDrive Cache (Optional but Safe)

If reinstalling doesn’t help, you can clear OneDrive’s cached credentials:

• Open Credential Manager (search from Start)
• Go to Windows Credentials
• Remove any entries related to OneDrive Cached Credentials
• Restart and try signing in again

 

If OneDrive still won’t sign in:

• Try creating a new local user account and test OneDrive there. This helps isolate whether the issue is account-specific.
• Check for group policy restrictions if this is a managed device (e.g., work laptop).

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[GlennMc777]

I thought that your suggestion fixed it, but when I tried to re-install OneDrive I got a popup saying a newer version of OneDrive is already installed, and you must first uninstall OneDrive., if I do so will I lose all my backups and files.

[Hawks_Eye · Accepted solution]

@GlennMc777 

Thank you for sharing that, and I’m truly sorry the OneDrive reinstallation hit a snag—it’s frustrating when a fix seems to work, only to be blocked by a version conflict.

To clarify: uninstalling OneDrive from your PC will not delete your cloud backups or files stored in OneDrive. Your data remains safe in the cloud, tied to your Microsoft account.

Let me know how it goes once reinstalled, and I’ll guide you through any sync or folder selection issues if they come up. Your files are safe—we’ll just get the app back in working order.

Regards,

Hawks_Eye