Only charges when laptop is turned off

[Dave572]

Hello all, my omen ax033dx will only charge the battery when the computer is off. It will run until the battery dies completely then begin to charge again. If I unplug the charger and plug it back in while it is running it will say plugged in momentarily the resume draining the battery. I thought it might’ve been the charger so I ordered a new one and still experience this problem. I also replaced the battery with no change to this problem. Thank you for any help or advice!

[ub6424]

Hello @Dave572 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Component Tests ( AC Adapter / Battery )

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Dave572]

My computer does not have that as an option unfortunately, I’ve gone into the device manager >firmware>system firmware> then tried to update the driver but it says it’s up to date. Is there another way to get this? The hp pc diagnostic windows app crashes immediately when I try to run it as well

[ub6424]

Hello @Dave572 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[Dave572]

 

 I’m hoping this will help. My wife and I have been trying to fix this for months. Thank you for replying!

[ub6424]

Hello @Dave572 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.56 Rev.A

19.0 MB

Dec 18, 2020

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

HP Consumer Notebook PC ME Firmware Update

2020.1.0629 Rev.A

33.8 MB

Jun 29, 2020

Download

(6) Restart Windows

(7) Test your notebook

(8) Please report your results