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‎08-15-2022 04:48 PM

HP Recommended
Product: HP Pavilion Gaming Laptop - 17-cd100 CTO
Operating System: Microsoft Windows 11

laptop only charges while off, it has a light while charging but as soon as I press the power button it turns off. I get no notification that the charger is plugged in and not charging or anything like that. I cannot find any drivers or fixes for windows 11. ive tried running diagnostics, troubleshooters, hard resets, battery reseats, even reseated the charging port cable.

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1 REPLY 1

‎08-15-2022 04:57 PM

HP Recommended

@clash-o-clans 

 

Sounds like the charger is weak (not the right one or faulty ...), what is its part # ? Please use the following ways to fix

 

                https://www.hp.com/us-en/shop/tech-takes/how-to-fix-laptop-that-wont-charge

 

Regards.

BH
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