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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-15-2022 08:40 PM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b0000 (2W6B1AV)
Operating System: Microsoft Windows 10 (64-bit)

I opened a warranty dispute with my proof of purchase attached because my account shows only 18 months when it was supposed to be 23 months as I purchased my laptop just last month. After a few days, I checked the case and found out it was closed with no response from the team and warranty hasn't been updated. Furthermore, I seem to have been denied access to my device's warranty information. 

SnortyCat_0-1660617610234.png

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-26-2022 08:31 AM

HP Recommended

Hi @SnortyCat

 

Welcome to the HP Support Community. 

 

I see that you are having warranty-related issues. Do not worry, we are here to help you.

Please use the link below and raise a concern to correct the warranty: https://support.hp.com/us-en/document/ish_2534210-1364541-16 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee

View solution in original post

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1 REPLY 1

‎08-26-2022 08:31 AM

HP Recommended

Hi @SnortyCat

 

Welcome to the HP Support Community. 

 

I see that you are having warranty-related issues. Do not worry, we are here to help you.

Please use the link below and raise a concern to correct the warranty: https://support.hp.com/us-en/document/ish_2534210-1364541-16 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
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