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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-26-2023 10:31 AM

HP Recommended

Hello

Yesterday I tried to buy a laptop but I received an email saying that the order was declined, but still the money was taken from my card. At "my orders" it says that the order it is processing, so I requested a cancellation. I want my money back, please help me

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2 REPLIES 2

‎11-28-2023 08:17 AM

HP Recommended

I had 3 orders Declined so ended up with 3 charges. The 3 charges were in Pending status though, which does decrease the available credit, but it not part of any balance due since they have not been processed.

 

So this is frustrating on two levels: the declined orders with no explanation, and the pending charges on my CC since my CC did not reject the order charge attempts.

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‎11-28-2023 10:30 AM

HP Recommended

Hi @Aldo35,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

I am an HP Employee.
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