Over heat cpu

[Obidullah01]

I bought Hp Omen 15-dc1071TX yesterday. Rtx 2060 with i7 9750h. when play some normal game such cricket 19 ,fortnite etc my cpu temperature increase . 93/94 degree celsius. recently i update my bios, my current version is f.12. please help . this is really hot temperature which decrease my gaming performance. and there is no manual controll in oman command center. So please help as soon as possible

[The_Fossette]

@Obidullah01

Welcome to the HP Support Community!

I recommend you download and install the Graphic Power Control IC Firmware Update Utility from the below link and check if it helps.

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95380.exe

If you continue facing the issue, then install all the Windows updates including optional updates and check if it helps.

Here is how it is done.

1. Select the Start (Windows) button from the bottom-left corner.
2. Go to settings (gear icon).
3. Select the Update and Security icon.
4. Choose Windows Update tab in the sidebar (Circular arrows)
5. Select Check for updates. If there is an available update, it will begin downloading automatically.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Obidullah01]

Recently i installed this IC Firmware Update Utility , update latest windows version and everything but not so much change my problem. Sometime temperature hit 97/98 but after a moment temperature decrease and stay at 87-93 .In this stage performance not so decreases. But laptop materials such as keyboard,around power button are too hot .For that i can not touch them easily.I am very worried. Please help

Sorry for my bad english

[The_Fossette]

@Obidullah01

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!