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AK-UWI
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Overheating and battery draining fast

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Envy x 360
Microsoft Windows 10 (64-bit)

Hello community,

I recently bought this laptop  HP envy X 360 and have been using just for few weeks. It is overheating and and draining battery quickly with a hour.

I did some diagnostic test and found the SSD did not pass the test (no green tick).

Any help will be highly appreciated.

Thank you very much.

AK

 

 

3 REPLIES 3
Riddle_Decipher
HP Support Agent
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@AK-UWI Click here for steps to resolve overheating issues, you could try reducing the visual effects to make a minor change, also, ensure you are using a cooling pad as well, to be on a safer side.

 

Here's how you change windows settings to reduce visual effects:

  • Go to Start Menu > click on Settings.
  • Type performance > choose to Adjust the appearance and performance of Windows.
  • In the new window, go to the Visual Effects and select Adjust for best performance.
  • click Apply and Ok...this should do the trick.

Once done, run a calibration of your battery: click here for details

 

P.S: Welcome to HP Community 😉

 

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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Riddle_Decipher
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AK-UWI
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Sorry for late response. I was working with the HP customer support.  I did adjust today as suggested by you. Will see how it goes!

Thank you so much.

AK

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Riddle_Decipher
HP Support Agent
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@AK-UWI That's awesome, I'm glad I could help,

Please take your time and get back to us with the results.

Good luck!

Riddle_Decipher
I am an HP Employee

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