Overheating problem fix

[mariu2s]

Hello,

Did you find any fix for the hibernation due to the overheating problem? It's anoying not to take full advantage of a product that you buyed. I am seriously consider to sell the laptop and buy a new one from another company that takes those kind of problems more seriously.

[KrazyToad]

@mariu2s

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Next ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Also follow the instructions in these links

https://support.hp.com/in-en/document/c03383935

https://support.hp.com/in-en/document/c01657439

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[mariu2s]

Hello,

There are no new updates, but i've found the new BIOS update on the website (F.10). Do you think it will fix the problem?

Thank you so much!

[KrazyToad · Accepted solution]

@mariu2s

Yes I recommend you try the latest BIOS update