PC crashes while gaming

[XLR800]

Hello friends, 

My PC suddenly crashes leaving a crack images and wired sound shortly after playing some games.

I noticed that when's i play games like God of war, assassin's creed Odyssey and origins and even tomb raider the crash occurs.

One weird thing though is that the PC doesn't crash whenever I play fifa 22 or GTA IV.

Please assist.

[ub6424]

Hello @XLR800 

Sorry to hear that you are having problems ... 

To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back of your notebook printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

or

press [winkey] + r

( run command )

msinfo32

copy / paste the System SKU value

msinfo32

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[XLR800]

 System SKU - 4PY21UA#ABA

any help would be appreciated

[ub6424]

Hello @XLR800 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.27 Rev.A

19.4 MB

May 16, 2022

Download

HP Consumer Desktop / Notebook PC ME Firmware Update

04 Rev.A

2.7 MB

Jul 25, 2018

Download

 Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Install HP CoolSence

HP CoolSense Technology

2.22.2 Rev.A

9.7 MB

Mar 21, 2018

Download

(3) Shutdown

(4) Check your hardware [ on bootup ]

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

Please report your results ( Pictures, error messages ... )

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[XLR800]

Hi 

Please help.

My PC seem to have no hardware problem but the

 

 issue persists