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XLR800
Level 1
3 2 0 0
Message 1 of 5
219
Flag Post

PC crashes while gaming

HP Recommended
Microsoft Windows 11

Hello friends, 

My PC suddenly crashes leaving a crack images and wired sound shortly after playing some games.

I noticed that when's i play games like God of war, assassin's creed Odyssey and origins and even tomb raider the crash occurs.

One weird thing though is that the PC doesn't crash whenever I play fifa 22 or GTA IV.

Please assist.

 

 

4 REPLIES 4
ub6424
Level 9
4,080 4,062 222 381
Message 2 of 5
Flag Post
HP Recommended

Hello @XLR800 

 

Sorry to hear that you are having problems ... 

 

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back of your notebook printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

 

or

 

press [winkey] + r

( run command )

msinfo32

copy / paste the System SKU value

msinfo32msinfo32

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

1 person found this reply helpful
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XLR800
Author
Level 1
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

16566844745931029854234417017722.jpg

 System SKU - 4PY21UA#ABA

 

any help would be appreciated

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ub6424
Level 9
4,080 4,062 222 381
Message 4 of 5
Flag Post
HP Recommended

Hello @XLR800 

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.27 Rev.A19.4 MBMay 16, 2022Download

HP Consumer Desktop / Notebook PC ME Firmware Update

04 Rev.A2.7 MBJul 25, 2018Download

 Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

(2) Install HP CoolSence

HP CoolSense Technology

2.22.2 Rev.A9.7 MBMar 21, 2018Download

 

(3) Shutdown

(4) Check your hardware [ on bootup ]

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

 

Please report your results ( Pictures, error messages ... )

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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XLR800
Author
Level 1
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Message 5 of 5
Flag Post
HP Recommended

Hi 

Please help.

My PC seem to have no hardware problem but the

IMG_20220701_171342.jpg

 issue persists

 

 

 

 

 

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