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- PC restarts when playing games.

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07-25-2020 08:37 AM
When playing hitman 2, Civ 6, the pc freezes, no buzzing noise, and immediately restarts, this has been going on for almost 6 months now, still under warranty, anything that can fix this.
all drivers + windows 10 is up to date.
07-27-2020 07:21 PM
I reviewed your post and I understand that the PC is freezing and restarting when you play games.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the BIOS and the chipset driver from the below link and check whether the issue is resolved.
https://support.hp.com/in-en/drivers
If you continue facing the issue, then follow the steps in the below article and run a system test.
https://support.hp.com/in-en/document/c03467259
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
07-28-2020 03:24 PM
I recommend you perform a system restore back to the date when everything was working fine on the computer.
Follow the steps in the below article for detailed steps.
https://support.hp.com/in-en/document/c03327545
Let me know how it goes.
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee