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Owlman2020
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PC restarts when playing games.

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OMEN 17-cb0006na
Microsoft Windows 10 (64-bit)

When playing hitman 2, Civ 6, the pc freezes, no buzzing noise, and immediately restarts, this has been going on for almost 6 months now, still under warranty, anything that can fix this. 

all drivers + windows 10 is up to date. 

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Owlman2020
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Oh, should also mention I was also suffering about 4 random daily bsod's prior to doing a full factory reset. 

 

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The_Fossette
HP Support Agent
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@Owlman2020,

 

I reviewed your post and I understand that the PC is freezing and restarting when you play games.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the chipset driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then follow the steps in the below article and run a system test.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

The_Fossette
I am an HP Employee

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Owlman2020
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Updated the bios and the chipset driver's and the pc still crashes when launching games.

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The_Fossette
HP Support Agent
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29,155 29,140 1,953 2,593
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@Owlman2020,

 

I recommend you perform a system restore back to the date when everything was working fine on the computer.

 

Follow the steps in the below article for detailed steps.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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