PC restarts when playing games.

[Owlman2020]

When playing hitman 2, Civ 6, the pc freezes, no buzzing noise, and immediately restarts, this has been going on for almost 6 months now, still under warranty, anything that can fix this. 

all drivers + windows 10 is up to date. 

[Owlman2020]

Oh, should also mention I was also suffering about 4 random daily bsod's prior to doing a full factory reset. 

[The_Fossette]

@Owlman2020,

I reviewed your post and I understand that the PC is freezing and restarting when you play games.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and the chipset driver from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then follow the steps in the below article and run a system test.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Owlman2020]

Updated the bios and the chipset driver's and the pc still crashes when launching games.

[The_Fossette]

@Owlman2020,

I recommend you perform a system restore back to the date when everything was working fine on the computer.

Follow the steps in the below article for detailed steps.

https://support.hp.com/in-en/document/c03327545

Let me know how it goes.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe