PC suddenly froze while playing game

[THIRU_1710]

I was playing game, suddenly my laptop froze but not unresponsive, game window and wallpaper gone black, for few minutes could not pull the task manager. after a while laptop returned to normal after the game process was killed.

Please note laptop was in performance mode with manual fan speed of 5600 RPM 

Find below screenshot in which the laptop got froze, for your kind reference.

IMPORTANT Note : Laptop is brand new,

Is this problem which I need to be concerned of....

 

[Raj_05 · Accepted solution]

Hi @THIRU_1710,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Experiencing a freeze on a brand new laptop can be concerning, but it's not necessarily uncommon, especially during intense gaming sessions. Here are a few steps and considerations to help address and possibly prevent similar issues in the future.

• Check for Overheating: Since you mentioned the laptop was in performance mode with high fan speed, overheating could be a potential cause. Monitor your laptop's temperature using software like HWMonitor or MSI Afterburner. Ensure that temperatures are within safe limits (typically below 85-90°C for CPU and GPU).
• Update Drivers and BIOS: Ensure that all your drivers, especially graphics and chipset drivers, are up to date. Also, check if there's a BIOS update available for your laptop model from HP's support website.
• Check for Background Processes: Sometimes, background processes or applications can interfere with games and cause freezes. Make sure unnecessary applications are closed while gaming.
• System Maintenance: Regularly clean the laptop's vents and ensure good airflow. Dust accumulation can contribute to overheating.
• Power Settings: While gaming, ensure your power settings are optimized for performance. Sometimes, aggressive power-saving settings can interrupt gaming performance.
• Monitor Resource Usage: Use Task Manager to monitor resource usage (CPU, GPU, RAM) while gaming. High usage may indicate potential issues or resource bottlenecks.
• Event Viewer Check: After a freeze, check Windows Event Viewer for any critical errors or warnings around the time of the freeze. This can provide clues to what might have caused the issue.
• Hardware Diagnostics: Use HP's built-in hardware diagnostic tools (usually accessible during boot) to check for any hardware issues.

Given that your laptop returned to normal after killing the game process, it might have been a temporary software glitch or a resource overload.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support