POOR SUPPORT FROM HP INDIA

[ANISHREDDY1]

This is a follow-up regarding the display issue on my HP Victus laptop (Case ID:Edited).

Today marks Day 16 since I first raised this issue on May 13, and I still have not received a resolution. Because of sharing the requested display snaps, invoice, and BIOS mode photos, there hasn't been any progress or confirmation of next steps.

This prolonged delay is unacceptable for a warranty case and reflects poorly on HP’s commitment to after-sales service.

[Max3Aj]

@ANISHREDDY1, Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running. 

Our apologies for the discomfort you've experienced. 

I have escalated your case to the relevant team, they will have to check and get this sorted for you at the earliest. 

Please send us a PM for any further queries. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Yes” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support

[ANISHREDDY1]

@Max3Aj All the HP support team says is that same will resolve, but it's been 18 days and there is no resolution but only a denial to claim my warranty, and as it is my right. As your customer representative manager, M. Deeksha {deeksha.m1@hp.com}

AND IT IS A "NO" AS MY PROBLEM HAS NOT BEEN SOLVED

[ANISHREDDY1]

[ANISHREDDY1]

@Max3Aj, as u can see, the above images shared your team is tell me to pay money for replacement of display Will not pay a single penny until I get proof that I can't claim warranty for backlight leakage, and even as per Google, backlight leakage or screen bleeding is a hardware issue, and as per HP's warranty policies primarily covers defects in material or workmanship of HP hardware.

[Max3Aj]

@ANISHREDDY1, Thank you for your response. 

We have notified the relevant team to check on your issue. They will reach out to you and keep you posted. 

Take care and have a great day.

Max3Aj

HP Support