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HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8U5AV)
Microsoft Windows 10 (64-bit)

the performances was doing good, and for no reason it started droping. i tested everything and said is all good, but the windows is slow, cant play anygames. i did formating and re instaling windows, but the problem remains.  i try every option i had from the HP SUPPORT ASSISTANT, but the problem persist,

 

Especificaciones generales
Sistema operativo
Windows 10 Pro 64 bits Versión: 19044.1806

Microprocesador
11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz

Memoria del sistema
16 GB

Ranura de memoria 1
8GB Samsung 3200MHz
Ranura de memoria 2
8GB Samsung 3200MHz

Placa del sistema
88F9 88.54

BIOS del sistema
F.14

Vídeo
Dispositivo gráfico 1
NVIDIA GeForce RTX 3050 Ti Laptop GPU

Versión
31.0.15.1659 (6/23/2022)

Dispositivo gráfico 2
Intel(R) UHD Graphics

Resolución actual
1920 x 1080

Frecuencia de actualización
144 Hz

Versión
30.0.101.1994 (5/13/2022)

Audio
Dispositivo 1
Intel® Smart Sound Technology for Digital Microphones

Estado
Activado

Controlador
IntcDMic.sys

Versión
10.29.0.5938

Dispositivo 2
NVIDIA High Definition Audio

Estado
Activado

Controlador
nvhda64v.sys

Versión
1.3.39.3

Dispositivo 3
Realtek High Definition Audio

Estado
Activado

Controlador
RTKVHD64.sys

Versión
6.0.9132.1

Dispositivo 4
Intel® Smart Sound Technology for USB Audio

Estado
Activado

Controlador
IntcUSB.sys

Versión
10.29.0.5938

Dispositivo 5
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

Estado
Activado

Controlador
nvvad64v.sys

Versión
4.39.0.0

1 REPLY 1
HP Recommended

Hello @betulioo 

 

Sorry to hear that you are having problems ... 

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.14 Rev.A10.1 MBMar 23, 2022Download

 Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Install/update drivers

Intel Chipset Installation Utility and Driver

10.1.18698.8258 Rev.A0.5 MBJun 4, 2021Download

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.A17.3 MBJun 4, 2021Download

 

(3Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

(4) Please report your results ( report, pictures, error messages ... )

 

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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