Performance issues while unplugged

[Dehnfeld]

Hello HP Community

I just recently bought my first Omen Laptop and im having some quite weird issues with the pc in regards to performance i have been looking around on the forum and also external sites for solutions sadly i havent been able to find an answer

First these are the the symptoms im facing

My performance is about 15 - 20% of what the pc is capable of when charging

by reading and i can understand that while not charging the battery might not be able to deliver at maximum capability which is fine but 15% and its not matter what game i play and how intensive it is

fx. I play Doom(2016) at max settings plugged into charger it delivers between 120 - 200 fps

On Battery abt 15 - 20 fps

another example would be 2d mmo Maplestory i run it fine plugged in but unplugged the fps drops down to around 20 again in a game that is in no way intensive and draws 100% of CPU or GPU so i fail to see how its the battery failing to deliver enough power here.

What i have tried so far is playing around with Battery settings and the Nvidia Control panel to no avail nothing has worked so far, im sad that i have to be linked to a cord when this is what i have my desktop for.

Has anyone had this issue before or have an idea how to fix this? the only thing i have changed driver wise would be updating the GPU Driver other than that all is standard drivers that came with the PC:

Thank you in advance

Regards

Chris

[REO51ST · Accepted solution]

Welcome to the HP Support Community @Dehnfeld

Not sure if this will help but you need make sure to do these 3 updates:

OMEN Command Center SDK Package:

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-dc0000-laptop-pc/20329817/m...

HP Firmware Pack (Intel Processors)

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-dc0000-laptop-pc/20329817/m...

Intel OCC:

https://www.microsoft.com/en-us/p/omen-command-center/9nqdw009t0t5?activetab=pivot:overviewtab

After the updates:   HP PCs - Computer Is Slow Troubleshooting

https://support.hp.com/us-en/product/omen-by-hp-15-dc0000-laptop-pc/20329817/model/23377027/document...

You may want to make a "Custom Power Plan"

REO

[Dehnfeld]

Thanks for the Warm welcome

I have tried the above solutions it took me a while to get back to testing them out as i only use the pc while being out of the house, but im happy to report that after installing the SDK Package and the Bios update

along with making sure i had the latest nvidia driver actually fixed the issue.

went from around 20 fps in doom to around 50-60 which definetly puts my mind at ease as i was afraid i was stuck with this performance without a cord.

Marking your answer as the solution, thanks for a fast reply 🙂 

[REO51ST]

Your very welcome @Dehnfeld

REO