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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎05-18-2025 05:20 AM

HP Recommended
Product: OMEN 15.6 inch Gaming Laptop PC 15-ek1000 (2B1K3AV)

I am experiencing a persistent issue on my HP OMEN laptop (Model: OMEN 15-ek1xxx, Serial Number: [insert serial number here]) related to the NVIDIA GPU.

Despite a clean install of Windows, latest BIOS and driver updates, and full software diagnostics, the system continues to show the following symptoms:

  • Repeated Event ID 153 errors linked to nvlddmkm.sys (GPU reset / TDR error)

  • Crashes or resets under GPU load (gaming, stress tests)

  • Behavior persists across Safe Mode and clean OS

  • Adjusting TdrDelay, undervolting, and underclocking did not help

  • System passes memory tests and shows no overheating issues

  • The issue occurs in both Windows and Linux environments

Based on this, I suspect a possible hardware issue—potentially related to the GPU or motherboard VRM. I’ve also run HP UEFI diagnostics and monitored GPU power delivery.

Please advise on the next steps. If necessary, I am ready to proceed with service or an RMA request. Kindly let me know if you need any additional logs or hardware diagnostics.

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