Ping spikes with my omen 16

[DemosX]

I have an OMEN Gaming Laptop 16-xf0006nl since January 2024 and I'm facing a lot of lag spike while playing online.

Searching around I found that the cause of all problems may be the WLAN module Realtek 8852CE, i tried with driver updates but nothing so I would like to know what can i do or which WLAN module can I buy to substitute this

[Nal_NR]

Hi @DemosX,

Welcome to the HP Support Community. 

I'd be happy to help you! 

A higher connection speed lets you send and receive data faster, thus lowering your ping. Conversely, a slower connection speed can result in high ping, which in turn makes lag more noticeable when playing games online.

To determine if you’re getting adequate bandwidth, check out this free site called Speedtest which is run by a network performance company. It lets you test your current ping, download speed, and upload speed. If you are not receiving the speeds that your ISP promised, then you can let them know and ask them to optimize the speeds.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[DemosX]

These are the results, i think are good

[Nal_NR]

Hi @DemosX,

That looks good. Try updating Bios, windows updates, and Graphics and see if that helps.

Click  here

If this does not help, I recommend you contact phone support for further assistance. 

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[DemosX]

I have everything updated but these lag spikes still happen, can I change the Realtek WLAN module with the Intel AX211 Wi-Fi 6E Bluetooth 5.3 WLAN M53366-005 present in the Maintenance and Service Guide ? Can this change alter the warranty?

[Nal_NR]

Hi @DemosX ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.