Plastic casing coming away from screen

[Jsearsstewart]

Hello,

Over the last few days an issue with my laptop has occurred, that i'm hoping someone could advise me on. The plastic surrounding the screen of my HP Pavilion 15 laptop has become unstuck on the lower mid left of the screen. Specifically, it seems the adhesive which held the plastic to the screen at that place has lost its stickiness, and so the plastic is now bulging outwards. It becomes more pronounce when i open my screen up, and does restick somewhat if pressure is applied.

I'm concerned this could result in more damage in the longterm, and want to try to fix it. I am within my warranty, but as I think this would count as superficial damage, I don't think it would be covered. I tried to contact HP, but was unable to get a response via the automated system, so could anyone please advise me on what to do, or how to fix it please?

Thank you.

[Arthur-c · Accepted solution]

@Jsearssterwart

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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