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01-09-2021 02:18 PM
Product: OMEN by HP - 15-ce198wm
Operating System: Microsoft Windows 10 (64-bit)
After the battery swelled, I lost power to my pc.
Does anyone know if the laptop needs a functional battery to turn on? (I can look for a replacement)
Or is it because something else got damaged? (If so, does anyone know if I can send it in to HP and pay?)
My warranty is expired but I'm willing to spend the money to have it fixed.
2 REPLIES 2
01-09-2021 03:31 PM
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There is not way to know whether other components are damaged until you remove the battery.
Many notebooks / laptops will work without the battery installed when the computer is connected to AC power.
The risk, of course, is that you are totally dependent on the power staying on.
Keep your backups Current.
"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery
- Swollen battery might be hiding OR there might be evidence that the battery has inflated. For example, notebook case is warped, touchpad stops working, “odd” bulging near the keyboard.
- If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced. There are no other remedies, tests, or useful options.
Replacing the Battery
Part(s) and replacement procedure on Page 36
Description Spare part number
4cell, 70Whr, 4.55AH, Li-ion battery for use in products equipped with a N17E GPU 917724-855
3cell, 52.5Whr, 4.55AH, Li-ion battery for use in products equipped with a N17P GPU L08855-855
HP Collection of “how-to” videos – Battery
HP Support Channel - Collection of “how-to” videos
- Use Categories to narrow the results.
- Select your Video
Example – Category
HP PC Service Videos | Remove and Replace Parts
Cntrl-F Search the page for Replace the Battery or Battery
Find a similar model type to your system > Select and watch your Video
Find / Check for parts at PartSurfer / HP Parts Store
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Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
If HP does not provide the part for retail purchase,
Use your search engine to find a compatible replacement at your favorite online store.
Device Home Page - References and Resources – Learn about your Device - Solve Problems
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Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
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01-10-2021 12:48 AM
Hi@pokeface119, Welcome to the HP Support Community!
Welcome to the HP Support Community. I'd be happy to assist you with the replacement battery.
You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.
Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link.
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.
Hope this helps! Keep me posted.
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