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- HP Community
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- Gaming Notebooks
- Power button lights up/fully charged but won't turn on

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01-07-2021 09:21 AM
My laptop will not start. I turned it on and used it last night with no issue. Today I go to turned it on, the power button lights up for abit then just turns back off. I checked the cord, it lights up white when plugged in. I can't get anything else to light up. The power button just keeps repeating the same action each time. I can't get anything to show up no matter what I press
01-17-2021 08:48 PM
Hi@AmethystRascal, Welcome to the HP Support Community!
We reviewed your post and I understand that the Touch Screen and keyboard don't work after the Window 10 update
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the below steps and check if it helps
Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.
I recommend you to perform the following steps to isolate the issue and arrive at a fix:
- Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
- Disconnected AC adapter from the laptop.
- Press and hold the power button for 15 seconds.
- Reconnect the battery and plug the AC adapter.
F6 + Power Button
- CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec
If the laptop does not power on then please continue with the below steps:
- Disconnect the charger and remove the battery out.
- Connect only the battery and check if the laptop powers on.
- Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.
Keep me posted. Happy to help!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
01-18-2021 09:04 PM
Greetings!
This message is from the HP Support team,
Just needed to know if all your queries were resolved?
If not, I could help you get there.
If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.
Have a great day ahead!