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- HP Community
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07-05-2023 02:35 PM
I've had this laptop for a while now and there was no issues.
Everything was working great until one day I decided to turn it on and it didn't boot up.
The light on the power button was on but nothing would show up on the screen and the where the ssd is started to overheat.
I kept powering it off and on and it finally turned on. Now every time i turn my laptop off it does that again.
07-10-2023 09:10 AM
Hi @Kansaki,
Welcome to the HP Support Community
I understand you are facing an issue with your OMEN 16.1 Inch Gaming Laptop PC 16-C0000 (2W4Q0AV). The screen is not turning on Not to worry I will help you to get a resolution to resolve the issue.
May I know
Do you see an HP Logo when you try to turn on the unit and then the screen goes blank or blue screen, If Blue screen Have observed any error message?
Or the unit is not turning On at all
Do You see a light glowing on the power button and next to the charging Port?
Please try the following Troubleshoots steps.
1. Turn off the Unit.
2. Disconnect the AC adapter.
3. Remove any discs from the disc drive.
4. Remove memory cards from the card reader slot.
5. Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
6. Disconnect the AC adapter press and hold the power button for approximately 15 seconds.
7. Reconnect the AC adapter, and then turn on the computer.
Step 2
Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit
Step3
The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice and then you may get a Pop-Up CMOS Check and it will restart the unit
Even if you don't get a Pop-up restart the unit manually after 3 attempts.
After the above troubleshooting steps if the unit turns on please follow the below
click here and follow the troubleshooting steps HP PCs - Computer does not boot or start
Please update Windows and HP support assistances updates
And update Bios and other drivers please click on the link. to update the drivers.
follow this link to run the test hardware test
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Gaya1239 – HP Support.
08-09-2023 06:51 PM
It turns on but the part where the SSD is gets really hot and CPU temp is at 70c when having nothing opened up.
Sometimes it takes a while for it to turn on because i gotta keep turning it on and off,
Is there any place where I can send my laptop to get it fixed or something because before it had nothing going on until one day it decided to do that.
My warranty expired,
08-11-2023 02:42 PM
Hi @Kansaki,
Welcome to HP Support Community.
I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center
Note: Select your country from the dropdown, enter the city or postal code, select the product and click on search to locate the nearest HP Service Center near your location.
Hope this helps.
Take care and have a good day.
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