Powering issue Omen 17"

[daomin]

The patient is HP Omen 17 an010nw, i5 - 7300HQ, GTX 1050.

On battery notebook works normaly, but when I put in power supply its working (white LED lights constant), but after 30sec its starts to working on battery (orange LED lights constant). When I disconnect battery, put in power supply, pushing power button, notebook doesnt run, only white LED flashes while pushing Power. Whose is guilty, socket in notebook, battery or drivers? Need help.

Sorry for my language, I hope You understand guys 🙂

[Echo_Lake]

@daomin
Thank you for posting on the HP Support Community.

• Did this happen after a recent window or software update?
• Did you try another charger?
• Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to that, let's try these steps in order to isolate the issue: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. If the issue persists, follow next steps.

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

If the test passes, continue with these steps:

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[daomin]

What i wanna add is: I have other charger, but it's 120W but it doesn't matter. It's happening the same. I also discovered that on turned off laptop, charger is chargering the battery to 100%. The problem is only at laptop turned on.  I did all tests on UEFI, everything is ok except ac adapter - after the time connected charger (white led lights), laptop doesn't see charger. Its seems that its something physically, somewhere is temperature changing and resistance is going up and laptop gets crazy. Tomorrow i bring laptop to service.

Also in Windows I don't have any notifications about charger plugged, no chargering.

So 1. Ac adapter test done z all is good.

2. Component test are passed

What i will try is hard reset and Bios default

And one more question. I Also tried disconnect battery, holding power button for 1 minute to discharge  capacitors and reconnect battery and run - didnt help. 

But what if I will do: 

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts - after uninstalling will I run laptop normaly, knowing that charger is not working?

[Riddle_Decipher]

@daomin To answer your first question about the battery notification not appearing on the device anymore, here's what needs to be done, to get it back:

To check the status of your battery, select the battery icon in the taskbar. To add the battery icon to the taskbar:

• Select Start  > Settings  > Personalization > Taskbar, and then scroll down to the notification area. Choose Select which icons appear on the taskbar, and then turn on the Power toggle. (Note: The Power toggle is not visible on a system such as a desktop PC that doesn't use battery power.) If you still don't see the battery icon, select Show hidden icons  on the taskbar, and then select the battery icon.
• On a device that uses battery power, if you select Start  > Settings  > Personalization > Taskbar and the Power toggle is greyed out or not visible, in the search box on the taskbar, type device manager, and then select Device Manager in the list of results. Under Batteries, right-click the battery for your device, select Disable, and select Yes. Wait a few seconds, and then right-click the battery and select Enable. Then restart your device.
• If you select Start  > Settings  > Personalization > Taskbar and turn on the Power toggle, but the battery icon does not appear on the taskbar, in the search box on the taskbar, type task manager, and then select Task Manager in the list of results. On the Processes tab under Name, right-click Explorer, and then select Restart.

That said, as for the second question, please go ahead and right click on all options under the batteries and uninstall everything, restart the device when done and it should resolve all driver issues.

If the issue persists, please create a new user account and check if that helps.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[daomin · Accepted solution]

Ok. I have my laptop back from service. The problem was with charger "Akyga" . Service did diagnostics on "Movano" charger and everythink was good. I also recived my "Qoltec" charger and all is working good.

[Echo_Lake]

@daomin

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.