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‎08-04-2022 10:11 PM

HP Recommended
Product: OMEN by HP - 15t-dc000 CTO
Operating System: Microsoft Windows 11

Recently my laptop will power on but not boot into windows. I have tried several things to try and resolve this issue but nothing works. 

Category:
1 person had the same question
7 REPLIES 7

‎08-05-2022 03:13 AM

HP Recommended

Hello @VAUDONAL 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎08-05-2022 11:00 AM

HP Recommended

Since it won't boot into windows how can I use this to test it? It only shows a black screen when powered on. 

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‎08-05-2022 11:02 AM

HP Recommended

Hello @VAUDONAL 

 

Please follow the HP standard procedures:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
Restore the BIOS on HP Computers with a Key Press Combination | HP Computers | HP Support
youtube.com/watch?v=qpiGUojtr3E
In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
HP Laptop Starts but No Display | Black Screen | HP Support
HP Laptop Starts but No Display | Black Screen | HP Support
youtube.com/watch?v=sj6kYmT7GLs
This video is updated https://youtu.be/wx8CS44fin4 In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to ...
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‎08-05-2022 11:45 AM - last edited on ‎08-05-2022 12:21 PM by Retired

HP Recommended

This did not work. My Laptop is the Omen Model Number:3ME07AV, Serial Number:[Personal Information Removed] So I don't think any of this works. Is there anything else I can try before I resign this computer to paper weight status?

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‎08-05-2022 11:50 AM - edited ‎08-05-2022 11:51 AM

HP Recommended

Hello @VAUDONAL 

 

Sorry, but in your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges must be renewed
- The function of the fan(s) must be checked

- Short circuit test 

- Bios (chip) desolder, reflash, Bios (chip) solder in

- charger/battery test

- Components test

- General cleaning ...

 

--- HP warranty valid -> Contact HP Support

 

--- HP warranty expired:

If you can't do that, you should have it <serviced> by a professional notebook (chip level) repair store.

 

Good luck

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‎08-05-2022 11:53 AM

HP Recommended

Can you recommend a service center that is in my area? Tacoma, WA

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‎08-05-2022 12:02 PM - edited ‎08-05-2022 12:09 PM

HP Recommended

Hello @VAUDONAL 

 

@VAUDONAL wrote:

Can you recommend a service center that is in my area? Tacoma, WA

(1) Geektechs Computer Repair

See -> Geektechs Computer Repair

Contact
425-300-5623
113 Cherry St, Unit 66671
Seattle, WA 98104

and

 

(2) PC Techs and Parts, LLC:

https://threebestrated.com/computer-repair-in-tacoma-wa

PC Techs and Parts, LLC:

ub6424_0-1659722474011.png

 

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