Problem HP Omen 16-b1XXXXX

[Viktor2596]

Thanks for the suggestion. Just to clarify, I’m an IT professional and I’ve already gone through the standard troubleshooting steps, including clean Nvidia driver installs, firmware checks, and HP Support Assistant updates. The issue persists specifically on BIOS F.23 and was not present on F.22, which is why I’m focusing on a BIOS rollback rather than driver-level troubleshooting. Also, the linked article about Apple keyboards on macOS doesn’t really apply to this case.

[Viktor2596]

Hi @Jerry_57

Just to follow up and clarify my request.

I’ve already tested BIOS F.23 extensively, and this version is the source of the issue I’m experiencing. Reinstalling or re-flashing F.23 does not resolve the problem.

The system was stable on BIOS F.22, and the issue only appeared after updating to F.23. That’s why I’m specifically requesting a rollback to BIOS F.22.

Could you please advise on providing a rollback-signed BIOS F.22 image, or confirm the next steps to proceed with downgrading to that version?

Thank you.

[Jerry_57]

Hi @alicemia,

Thank you for your response.

Kindly find the link below for the previous BIOS version:

F.20:  https://ftp.hp.com/pub/softpaq/sp154501-155000/sp154732.exe

F.19:  https://ftp.hp.com/pub/softpaq/sp152501-153000/sp152981.exe

Regards
Jerry_57

[Viktor2596]

Please read carefully.

I do NOT need BIOS download links.

I ALREADY HAVE F.19 and F.20 BIOS files.

The problem is that BIOS DOWNGRADE IS BLOCKED on my system.

I am requesting an OFFICIAL BIOS ROLLBACK METHOD, because:

• standard BIOS installer does NOT allow downgrade
  
• HP Support Assistant does NOT allow downgrade
  
• current BIOS causes system instability (Kernel-Processor-Power, crashes)
  

Please confirm ONE of the following:

1. BIOS rollback is possible only via authorized service center
   
2. Provide service / recovery BIOS or rollback procedure
   

Sending public BIOS links does NOT solve the issue.

Please escalate this case to engineering team

[Jerry_57]

HI @Viktor2596 

Thank you for your response.

We have sent you a private message. Kindly follow the steps.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.

 

Jerry_57

HP Support