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‎07-10-2020 11:23 AM

HP Recommended

My omen laptop screen stopped working, I sent it to best buy for over a month, they were unable to figure out what the problem is or fix it, now I am wondering what should be my next step and who should I contact, I tried to contact the tech support on HP website but they kept referring me back to go to a service center AKA best buy ! can someone help me with this

3 REPLIES 3

‎07-10-2020 05:33 PM

HP Recommended

@SARAELKASHEF 

 

Which Omen do you have? There should be a product number on the bottom side of the case.

Are you still under warranty?

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‎07-14-2020 11:10 AM

HP Recommended

I have a OMEN by HP - 17-an198nx the product number is 3YA61EA and the warranty is expired

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‎07-14-2020 01:00 PM

HP Recommended

You will have to either do it yourself or take it to a shop. The stores I checked are all out.

The official part number is L11397-001.

http://h10032.www1.hp.com/ctg/Manual/c06001792

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