Problem with OmenHub

[Gran_DeX]

Hello, after turning on the omenHub software in the first case, I had various problems with fps when playing and with the fact that the device was getting high temperatures and the graphics card driver turned off,The solution turned out to be removing the main software and leaving the secondary ones, i.e. from the keyboard backlight, etc. I could then update the drivers to the latest versions, but now I can't Because I tried reinstalling the omenhub software and despite uninstalling I can no longer have newer drivers after switching to the main card the screen in motion is stuttering the same in games Only the currently installed basic driver gives me the ability to use it without any problems and here is my question why the software does not work properly and what caused it That I have a problem with the screen after updating any drivers above, I am asking for help in solving the problems 

[Gaya1239]

Hi @Gran_DeX,

Welcome to the HP Support Community

I understand you are facing an issue with your Problem with OmenHub OMEN 17.3 Inch Gaming Laptop PC 17-Ck0000  Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

After the above  troubleshooting steps if the unit  turns on 

Please  update Windows and HP support assistances updates 

And update Bios and other drivers please click on the link. to update the drivers. 

uninstall and reinstall Omen HUB click here and follow the troubleshooting steps HP PCs - OMEN Gaming Hub

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!Gran_DeX

[Gran_DeX]

unfortunately, but it didn't help, the program still throws me the driver, but not like then with such power but I still can't have it installed

[Treeko]

Hi @Gran_DeX 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing heating issues.

Kindly refer to the steps on this link under "Performance Control with Thermal Control" and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Gran_DeX]

The problem is that when I have the main program installed
 it currently throws me drivers for the graphics card (overheating does not occur) 
I will add that freshly after installing windows there were previously described problems
 and this program caused me damage because I can't update the drivers because there is screen tearing

my question is how do i solve this problem

should i provide any logs etc?

Please help I will be grateful

[Treeko]

Hi @Gran_DeX 

I see that you are facing issue.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.

Take care and have a good day.

Treeko

HP Support