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‎08-18-2024 05:05 PM

HP Recommended
Product: HP Pavilion Gaming - 15-dk0051nw
Operating System: Microsoft Windows 11

Hello. I have a problem because in the OMEN Gaming Hub application, the promotions include the option to Start a Free Trial Period of XBOX GAME PASS. However, when I click on it, the XBOX application starts and nothing else happens. I am logged in to an xbox account that has never had a game pass subscription. Please help

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1 REPLY 1

‎08-20-2024 06:34 AM

HP Recommended

Hi @Adamczi,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It sounds like you’re encountering an issue where the promotion link in the OMEN Gaming Hub isn’t functioning as expected. Here are some steps you can take to troubleshoot and resolve the problem:

Check System Requirements: Ensure your system meets the requirements for Xbox Game Pass and that all necessary updates for Windows and the Xbox app are installed.

Update OMEN Gaming Hub: Make sure the OMEN Gaming Hub is updated to the latest version. Sometimes, older versions may have issues with promotions or integrations.

Verify Xbox App Updates: Ensure the Xbox app is updated to the latest version. Sometimes, the issue may be related to an outdated app version.

Restart Your System: Sometimes, a simple restart can resolve issues with software integrations.

Try a Different Browser: If the promotion link opens in a browser, try using a different browser to see if it resolves the issue.

Manually Access Xbox Game Pass: If the promotion link isn’t working, you can manually access the Xbox Game Pass offer. Open the Xbox app, navigate to the Game Pass section, and see if you can start a free trial from there.

Check Promotion Validity: Ensure the promotion you’re trying to use is still valid. Sometimes, promotions can expire or have specific terms and conditions.

Clear App Cache: Clear the cache for both the OMEN Gaming Hub and the Xbox app. This can sometimes resolve issues related to outdated or corrupt data.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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Sneha_01- HP support
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