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OMEN by HP 15-dc0010nr

At this point, anybody who can help with anything related to my issue is more than welcome to give their input. I've posted a similar thread on the Intel website for support as well.

 

So, for context- in case anybody knows how to help the start of the problem- I'm trying to use OBS on my laptop to stream, and whenever I try to start it it crashes. After consulting many, many people on the matter, I've gotten numerous people telling me that I need to update my drivers, specifically my intel graphics one.

 

So, I've been down a rabbit hole trying to do just that, but whenever I try to run the Intel Graphics Driver Installer, I get an error message that reads the following:

 

"X Something went wrong.

 

Your system has a driver that is locked to manufacturer specifications. Please try downloading the latest driver from the manufacturer's website to update.

Installer exit code: 1."

 

This would be self explanatory, except I can't find any driver updates for my laptop on the HP website, and whenever I reach out for help there I'm told to use the graphics driver installer, and... well you can see what the problem with that is.

 

I've been trying to get this to work for 3 days now, so if anyone can help me in any way I'd be so so thankful.

2 REPLIES 2
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@Alevlynn 

 

Its speces:

 

           https://support.hp.com/au-en/document/c06084805

 

Sounds like the iGPU was disable. Can you see it on Device Manager ? My machine is also an HP Omen 15-dc machine. It ONLY has

 

             no igpu.png

 

HP disabled the Intel iGPU and we won't be able to enable it.

 

Regards,

BH
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When I open my device manager I have two, the NVIDIA one you also have, and I have one from intel there. Would it mess something up if I just uninstall the intel driver?

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