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‎05-05-2021 09:53 PM - edited ‎05-05-2021 09:56 PM

HP Recommended
Product: Omen 15 en0002la
Operating System: Microsoft Windows 10 (64-bit)

Hey all, i've been trying for weeks to upgrade from the realtek wifi 5 card that came with my omen to wifi 6.

 

Prior to installation i've uninstalled the driver and removed it from device manager. I'm on the latest bios.

 

I tried installing The intel ax210 Wifi 6E and intel ax200 non vpro wifi 6.

 

Both times bluetooth worked without a hitch, but i can't for the life of me activate wifi. Wifi adapter doesn't show up in device manager.

 

I've installed the latest intel drivers, tried installing through legacy hardware In device manager and still nothing.

 

Please help!!

3 REPLIES 3

‎05-10-2021 05:47 AM

HP Recommended

Hi@Covtops, Welcome to the HP Support Community!

 

Apologies for all the inconvenience! As per the spec, it's compatible,I understand it's not detecting the WIFI card.

 

Request you to follow the below troubleshooting steps that should fix the issue.

 

  1. Update the BIOS
  1. Intel® Driver & Support Assistant  the Intel High-Definition (HD) Graphics, drivers 
  1. Windows Update. 

 

For more details refer to the Maintenance and Service Guide Link 

 

 

 

 

Hope that answers your question and you have a great day!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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‎05-13-2021 06:37 AM

HP Recommended

Unfortunately, i have already tried what you suggested. But only blue tooth works.

 

It's very odd because when i check In the hp diagnostic program, it says wireless lan adapter is detected. But it doesnt show in device manager.

 

Also is not detected on linux.

 

These wifi 6 cards are known working cards because i have tried them In other systems.

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‎05-13-2021 10:25 AM

HP Recommended

Hi@Covtops,

 

May i know the WIFI card manufacture.

 

Check in the devices manager under hidden devices.

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