Processor frequency drop when turn on the video in YouTube

[Kostya05]

 When I play, I want to turn on the music and when I do this, after a while, the processor frequency starts to drop sharply to 300-400 MHz. Example: I play Dota 2 fps 130-140 I turn on the video in the background and it starts to quickly drop to 20, I think it's AMD's fault because I have a laptop on Intel and there are no such problems.  all updates latest, windows 11 22h2

[Anand_Andy]

Hi @Kostya05,

Welcome to the HP Support Community

I understand you are facing a performance issue with your OMEN 16.1-inch Gaming Laptop PC 16-c0000. Not to worry I will help you to get a resolution to resolve the issue.

Update the BIOS, Video Card & Chipset drivers:

• Here's the link to download and install the above updates: Click here
• Try downloading the AMD Graphic Drivers from the AMD website: Click Here

If the issue persists, then Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool and Update Windows.

• Select Start  > Settings  > Update & Security  > Windows Update , and then select Check for updates. If updates are available, install them
• Also, open HP Support assistant on your PC and run the Performance tune-up check.

If the issue still persists, then please follow the steps mentioned in the below documents:

• HP PCs - The computer is slow when used for the first time (Windows 10)
• HP PCs - Improving PC Performance (Windows 10)
• HP PCs - Improving latency and reducing lag in Windows 10
   

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Kostya05]

did not help at all

[Anand_Andy · Accepted solution]

@Kostya05,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!