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Robi2211
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Message 1 of 2
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Solved!

RAM usable

HP Recommended
Pavilion 15-ec0010nq
Microsoft Windows 10 (64-bit)

Hello I need some help. On this laptop I have 8 gb ram and says 5.92 usable because of the integrated graphic card. How I make to use all ram and disable the integrated graphics card and to switch on dedicated graphics card. Please help. 

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Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

Your notebook was designed that way on purpose.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to models with AMD Ryzen processors and chipsets.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

There is nothing you can do about it, and disabling the graphics is not an option.

View solution in original post

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
132,430 122,607 20,163 30,937
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Your notebook was designed that way on purpose.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to models with AMD Ryzen processors and chipsets.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

There is nothing you can do about it, and disabling the graphics is not an option.

View solution in original post

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