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08-12-2020 10:17 PM - last edited on 01-20-2021 12:12 PM by JessikaV
Hi, am facing the same issue. Logged multiple cases, no solution. Restore done, Whole unit reset, HP engineer replaced FAN, RAM upgraded. Nothing... Still the same .
Shutdown after 5-10 mints of gameplay.
HP Pavilion Gaming Laptop 15-ec0xxx
Product number: 167W1PA#ACJ
Serial number: **bleep**
08-13-2020 04:11 AM
So, the HP Service Center here in my country only said don't update to the new version of BIOS because it is not compatible. They said we need to wait for the newest update or maybe the error fixes for it.
I just received my laptop from the service center and it works normal now because they replaced my motherboard to a new one.
And downgraded my BIOS to F.05.
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