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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-18-2020 02:30 AM

HP Recommended

I have the exact same problem with my hp pavillion 15-ec0022ax. Other than that, are you guys experiencing slow charging issue?

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‎08-18-2020 02:35 AM

HP Recommended

Yes slow charging,heating  everything 🤦🏼‍♂️

 

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‎08-18-2020 03:00 AM

HP Recommended

True. Mine is 150W quick charger. But after upgrade, my charging speed has been reduced.

 

It take 4-5 hr to charge completely or more than that.  Till last to last week it only took 1-2 hrs.

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‎08-18-2020 03:52 AM

HP Recommended

Radeon ™ Software Adrenalin 2020 Edition 20.8.2 driver was released yesterday, try installing it. In release notes "Reports of intermittent system freezes when exiting system sleep mode on some AMD Ryzen ™ 3000 series mobile processors with Radeon ™ graphics." Maybe they fixed the issue?

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‎08-18-2020 04:22 AM

HP Recommended

I'll now test and let you know If the issue persists, yet I'm doubtful.

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‎08-18-2020 04:25 AM

HP Recommended

Known issues for the latest version: AMD will continue to monitor and investigate any new reports of black screen or system hang issues during extended periods of gameplay closely. Users are encouraged to use the new Bug Reporting Tool for any issues they may encounter.

Seems like it's still there.

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‎08-18-2020 04:28 AM

HP Recommended

Is anybody here from INDIA? Have you tried contacting HP support . If yes , then what is the reply from their end regarding this issue ?

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‎08-18-2020 04:29 AM

HP Recommended

I called them they are replacing my laptop. My laptop was 3 days old so they heard quite much from my side. The engineer is going to come and collect my laptop and they will send a new one.

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‎08-18-2020 04:52 AM

HP Recommended

Sadly the issue persists and more likely to be on HP's side with their BIOS update than AMD's side considering how the issue started appearing just after F.08 update rolled out and practically no-one with F.05 version is having the issue.

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‎08-18-2020 05:06 AM

HP Recommended

Can you send me the helpline number you spoke to I'm from India

 

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