Create an account on the HP Community to personalize your profile and ask a question
08-18-2020 03:52 AM
Radeon ™ Software Adrenalin 2020 Edition 20.8.2 driver was released yesterday, try installing it. In release notes "Reports of intermittent system freezes when exiting system sleep mode on some AMD Ryzen ™ 3000 series mobile processors with Radeon ™ graphics." Maybe they fixed the issue?
08-18-2020 04:25 AM
Known issues for the latest version: AMD will continue to monitor and investigate any new reports of black screen or system hang issues during extended periods of gameplay closely. Users are encouraged to use the new Bug Reporting Tool for any issues they may encounter.
Seems like it's still there.
08-18-2020 04:52 AM
Sadly the issue persists and more likely to be on HP's side with their BIOS update than AMD's side considering how the issue started appearing just after F.08 update rolled out and practically no-one with F.05 version is having the issue.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community