• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎11-21-2021 11:41 PM - last edited on ‎11-22-2021 12:34 PM by

HP Recommended
Product: OMEN 17-cb0xxx
Operating System: Microsoft Windows 10 (64-bit)

I just recently purchased an HP OMEN 17t Laptop (17-cb0xxx) with Intel(R) Core(TM) i9-9880H CPU @ 2.30GHz and NVIDIA RTX 2080 Graphics processor.  I was excited in expecting to activate the multi-color keyboard but soon discovered that the laptop did not have OMEN Command Center installed so I downloaded it (ver. 10.0.20). Then I discovered that the Lighting menu did not offer any options.

I then upgraded to OMEN Gaming HUB to see if Light Studio would help me. But light Studio says "Unfortunately this device is not supported by OMEN Light Studio".  Is this correct? (The backlighting for my laptop is only one color - Red)

Does this model support the RGB backlighting?  

Category:
1 REPLY 1

‎11-22-2021 01:54 PM

HP Recommended
@kidflash6 wrote:

... But light Studio says "Unfortunately this device is not supported by OMEN Light Studio".  Is this correct? (The backlighting for my laptop is only one color - Red)

@kidflash6 

 

That simply means your machine does not have 4 zones keyboard otherwise when open machine the first time you can see similar to

 

        OCC zone.png

 

My machine has "Full-size 4-zone lighting backlit keyboard with numeric keypad and NKRO" on its specs

Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.