Random Crashes (2 Crash Types)

[albert_0p]

Hello,

I have a OMEN Laptop - 15-en0013dx. Whenever I use my laptop,  after some time, it will crash. It will either all turn off and restart on its own, or it will freeze up and become unresponsive. I've tried figuring out what the issue may be, but I've had no luck. Whenever I looked in the system event viewer, it always says "Kernel-Power" Event ID: 41, and Task Category: 63. I've scoured the internet for possible solutions to this, trying many different things, like changing my power plan, removing sleep mode, removing duplicate drivers, playing around with my GPU's (NVIDIA GeForce GTX 1660 Ti) settings, and more, but to no avail. Recently when I went on vacation with solely my laptop without my extra 2 monitors that I usually have alongside my laptop, I noticed that I didn't have a single crash. I tried looking into this, changing some more settings with my monitors and reinstalling my drivers for my GPU, but still no solution. I've even had to reinstall Windows numerous times before in the past, and the problem still persisted. If anyone can provide some insight on this issue, I would greatly appreciate it. Here are some crash logs pertaining to both crash types.

081722-16546-01.dmp 8/17/2022 5:04:00 PM UNEXPECTED_KERNEL_MODE_TRAP 0x1000007f 00000000`00000008 fffff800`34112e70 00000000`7d101320 fffff800`36624a94 ntoskrnl.exe ntoskrnl.exe+424a94 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 10.0.22000.856 (WinBuild.160101.0800) x64 ntoskrnl.exe+424a94 C:\WINDOWS\Minidump\081722-16546-01.dmp 16 15 22000 2,386,371 8/17/2022 5:04:59 PM

071522-16734-01.dmp 7/15/2022 7:55:30 PM DRIVER_POWER_STATE_FAILURE 0x0000009f 00000000`00000003 ffffd702`4b624780 ffffd505`dcc7d7d0 ffffd702`4cebd520 ntoskrnl.exe ntoskrnl.exe+417d00 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 10.0.22000.856 (WinBuild.160101.0800) x64 ntoskrnl.exe+417d00 C:\WINDOWS\Minidump\071522-16734-01.dmp 16 15 22000 1,254,103 7/15/2022 7:57:02 PM

Thanks

[ub6424]

Hello @albert_0p 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

[albert_0p]

Hi @Ub6424,

I ran the Extensive Hardware Test, which passed everything but the battery which was simply at Ok. I unplugged the battery and checked to see how my system would run without it being plugged in and everything seemed fine with my laptop and the battery as well. Here are some images of the test.

[ub6424]

Hello @albert_0p 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration before we go deeper into the random crash problem.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <device manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[albert_0p]

Hey @Ub6424,
Here are the results of what you asked me to send. Hope this is helpful for you to identify anything. Thanks for the help.

[ub6424]

Hello @albert_0p 

Please follow instructions ...

(1) Download and install BIOS Update

HP Notebook System BIOS Update

F.18 Rev.A

12.5 MB

Aug 16, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) If your system still crashes

- Please reinstall operating system !

You need to prepare <USB flash drive>

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

Your product number (p/n) is supported: 2V926UA#ABA

(5) Please report your results

[ub6424]

Please report back

Kind regards