Random Wifi disconnects

[husali]

Hello

So I have this issue where I sometimes just randomly disconnect from the wifi on my laptop. I honestly don't know why. Also allot of the times when i disconnect i check my phone for the same issue, but the thing is that my phone doesn't disconnect. So I've asked my family members if they ever have this issue but they don't.

Now i'm confused as to what i should do and what it could be...

1 Is the issue from my laptop or is it from my provider?

2 How do I find out where the issue is at?

3 If its from my laptop what could be the issue?

4 How can I fix the issue?

5 If its my provider I have to call them again...

I hope someone can help me with this!

If you can please reply.

If you can't and have read this thankyou for your time...

Thanks in advance.

-husali

[Jay_G24 · Accepted solution]

Hi @husali,

I'd like to help!

Try the below suggestions -

• Please download and run HP Support Assistant on your computer -HP Support Assistant helps keep your HP computer in working order by finding updates and providing troubleshooting tools. You may refer to -How to download, install, and use HP Support Assistant (Windows 10) 

• Windows Updates -

  1) In the search box, type, and open Windows Updates.

  2) Check for updates.

  3) If the updates are available, click on install and restart the computer.

  Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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