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‎06-08-2024 11:51 PM

HP Recommended

Hi there, I bought a new Victus Gaming Laptop 15-fb0142AX (8F4Z9PA) 7 months ago. After 1 month of use, my laptop screen suddenly turns black, the keyboard freezes even the power button lights on. It occurs almost 4 times over 3 months. 

Later I uninstalled Blender and It never happened again. But today I faced the same issue without using Blender. 

 

            I think it's because of the MUX switch which is not in in my laptop. How do I solve this issue? If I'm wrong. Just Explain the reason for this issue

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